Zip Line Canopy Tour Frequently Asked Questions

Q. How do I book a zip-lining tour? 
A. All reservations will be charged in full at the time of booking. To make a reservation, please call (540) 839-7741.
Please review participation guidelines, as age, weight and general fitness restrictions apply.

Q. What if I am afraid of heights?
A. Everyone has some fear of heights and each person must determine whether the zip lining is something they will find enjoyable. Many people with a fear of heights still enjoy zip rides as there is always a sense of security. You will be double-clipped into a two-cable system at all times. Our guides are true professionals and have gone through extensive training in course management and safety. They will help you through every step and provide you with the support you need to make this a fun and exhilarating experience. 

Q. How high will I be off the ground?
A. Our highest platform is approximately 79 feet off the ground. In addition, there will be places where you will be zipping at least 65 feet off the forest floor.

Q. What are the weather restrictions?
A. We cannot operate the Ridge Runner Zip Line Canopy Tour in high winds, extreme cold, icy conditions, or when there is lightning activity in the area. If we need to reschedule your tour, we will contact you ahead of time if possible so you can reschedule.

Q. How many people will be in my tour?
A. The Ridge Runner Zip Line Canopy Tour will consist of two guides and up to a total of eight participants. In order to ensure your friends or family stay together on one tour, be sure to book together at the same date and time. If you need special arrangements, please contact us and we will make every effort to accommodate you.

Q. Will there be bathrooms along the way?
A. You will have the opportunity to use the restrooms at the Mountain Lodge prior to the start of your experience.

Q. When do I need to arrive for my tour?
A. You will need to arrive promptly at Allegheny Outfitters to check in 30 minutes prior to your tour and then arrive at your scheduled start time. If you have not checked in before departure, your space will be given to another participant. 

Q. Where do I go to start? 
A. The Ridge Runner Zip Line Canopy Tour will start at the Mountain Lodge. Resort guests may take a shuttle from the front of the hotel, while non-resort guests are welcome to drive directly to the Mountain Lodge.

Cancellation Policy

If your tour is cancelled due to weather or other unforeseeable conditions, we will make every attempt to contact you ahead of time. If we call you within 24 hours you will receive a full refund or have the opportunity to reschedule. However, this 24-hour notice may not always be possible due to the unpredictable nature of the weather. If we cancel your tour within the 24-hour period we will reschedule you for a later date.

You are required to arrive promptly at your scheduled start time. You will not be given a refund or a gift certificate if you are late for your tour, and you will not be able to join the tour if you are late. The tour will leave at the scheduled time whether the whole group is there or not.