The Omni Grove Park Inn & Spa

November 5, 2024

Our hearts and minds are with the resilient residents in and around the Asheville area and our dedicated associates as they navigate the challenges brought by Hurricane Helene. We are deeply grateful for the concern and support extended to our community during this difficult time.

Our priority remains the safety and well-being of our team and guests. Rest assured, we are working tirelessly to restore full functionality and ensure a swift recovery for all affected. Together, we stand strong and are All In.

Below, you'll find the latest updates, and we will continue to provide more information about our hotel operations on this page as it becomes available. If you need further assistance in the meantime, please don't hesitate to reach out to our reservations department at 1-888-444-6664. We sincerely appreciate your patience during this time.

For travel and updates in the Asheville area, please visit the Explore Asheville website.

Is The Omni Grove Park Inn & Spa open?

The Golf Course and the Sports Complex are open as of Friday, October 25. The Spa will reopen as of Friday, November 8, while the hotel remains temporarily closed. Significant progress has been made in bringing back power and internet, with water service partially restored. Our team is actively addressing minor flooding, and working to restore the area. We are deeply grateful to our associates, partners, and first responders for their support during this time. Our priority is to reopen the hotel safely and as quickly as possible so we can welcome you back soon.

Is The Spa at The Omni Grove Park Inn & Spa open?

The Spa will reopen as of Friday, November 8. The Spa boutique will be open, while the Spa Café will remain temporarily closed. To book a Spa treatment or day pass, call our reservations department at 1-888-444-6664. When traveling to the property for your Spa reservation, please plan to park in the Vanderbilt Wing. Level 4 is recommended for ease of access to The Spa.

As a heartfelt thank you to those who have been at the forefront of Asheville’s recovery, the resort will be offering special discounts to first responders and valued state residents, from Friday, November 8 to Friday, November 15. An overnight stay is not required to access these exclusive discounts on spa treatments and spa day passes during this period, allowing North Carolina residents and local heroes to indulge in some well-deserved relaxation.

Limited Time Offer Details:

· 50% off any treatment or day pass for first responders in North Carolina, including those involved in power restoration, internet restoration, search and rescue, evacuation assistance, public safety and emergency medical services. *Must show I.D. badge

· 20% off for North Carolina locals *Must show I.D.

· Free parking for Spa guests (Vanderbilt Wing only)

How are your employees doing after the hurricane? 

Our top priority is the safety and well-being of our employees. The Omni Associate Services Team has established an employee hotline, providing essential resources and support to our associates during this time. For family members who have not yet been able to reach their loved ones, please contact us by emailing [email protected] and we will do our utmost to pass along your messages to the respective associate.

What is the status of my upcoming room reservation? 

An Omni representative will contact guests about their future reservations to reconfirm travel dates and make alternative arrangements. Reservations booked from now until through November 14, 2024 are cancelled without penalty. If your reservation required pre-payment, you will receive a full refund within the next 14 business days to your original method of payment..

Who can I speak to about my upcoming event?

Your group/event is very important to us, and we understand the challenges this may have on your planning. Our sales team is available to answer questions and provide support. Please contact us directly at gp[email protected] and we will respond as soon as we are able. Your continued patience is appreciated.

What does this mean for The National Gingerbread House Competition? 

The 32nd Annual National Gingerbread House Competition has been cancelled. There will not be a traditional Gingerbread house display in 2024. For those planning to visit the property during the holiday season, guests can expect to be greeted by holiday décor setup throughout the hotel. Learn More.

How can we help with relief efforts for The Omni Grove Park Inn & Spa? Where can I donate to support your staff and those in need?

Many of our partners and clients have asked how to assist in relief efforts for the staff affected from the devastation of Hurricane Helene. Your kindness means the world to us during this challenging time. The Omni Circle Foundation provides financial assistance to associates whose lives have been affected by disasters, accidents and other emergencies. For those who wish to donate to the foundation, please visit this link.

We also encourage you to support the local relief efforts in the Asheville area too. Visit Explore Asheville to find more resources and ways to help. Explore Asheville website.