Stay Together Frequently Asked Questions

What is Stay Together?

Stay Together is a new booking feature that allows guests to instantly guarantee two connecting rooms when booking directly on OmniHotels.com or through the Omni Call Center. With this enhancement, guests no longer need to call the hotel or wait until check-in to request connecting rooms upon arrival. Now they can effortlessly book and receive confirmation for the connecting rooms in advance.

What is a connecting room?
Connecting rooms are connected by a locked adjoining door, which you and your fellow guests can unlock and open during your stay.

How do you book?
Stay Together in three simple steps:
Step 1: Choose your destination and dates, add 2 rooms and the number of guests
Step 2: Check the “Stay Together” box
Step 3: Select each guaranteed connecting room at the desired rates and book your stay. You will receive an immediate
confirmation of availability.

Can I book more than two rooms that are connected?
No more than two rooms can be booked in a single reservation. You may book additional sets of connecting rooms on a separate reservation.

Why did Omni launch the Stay Together feature?
At Omni, our guests’ experience is at the center of all that we do. We listened to your feedback, emphasizing the importance of staying together when traveling with friends and family. This new feature ensures you can guarantee connecting rooms in advance of your travel for a worry-free experience.

Can I book Stay Together on other travel sites?
Stay Together is the only guaranteed way to instantly book and guarantee that your group will have connecting rooms upon check-in. This feature is available exclusively on OmniHotels.com or through the Omni Call Center at 1-800-THE-OMNI (800-843-6664).

How can I modify a reservation with connecting rooms?
To modify a connecting room reservation, you will need to cancel your existing reservation and create a new one. Alternatively, you can contact the hotel directly and ask them to make the change.

Can I book connecting rooms that are Accessible?
This may be an option if the hotel has Accessible rooms that adjoin with other rooms. If you need an Accessible room, indicate the number of rooms required and choose both the Accessible and Connecting Rooms boxes in the search filter to view availability.

Is there an extra cost for booking a connecting room?
There is a fee to guarantee connecting rooms during the booking process which can vary by hotel.

When confirmed, will each connecting room share the same confirmation number?
When booking on OmniHotels.com, you will receive a single confirmation number for your two connecting rooms. If you make your reservation with the Omni Call Center, you will receive two confirmation numbers, one for each room.

What should I do if I requested a connecting room in a reservation but did not select Stay Together during the booking process?
If your reservation includes a request for a connecting room, you have three options: cancel and rebook on OmniHotels.com and select the Stay Together connecting rooms, call the property to request connecting rooms, or wait to confirm if there is availability for connecting rooms upon arrival.

Can I place multiple credit card numbers down for the connecting rooms?
Yes, you can split the room charges across multiple credit cards upon check-in or during the check-out process.

As a Select Guest will I be charged to Stay Together?
Select Guest Icons who are logged into their account during the booking process will not be charged an additional fee when booking guaranteed connecting rooms.

Will reservations to Stay Together earn Omni Credits for Select Guests?
Omni Credits for up to two rooms will be granted to the Select Guest who books the guaranteed connecting room reservation.

Will each of the connecting rooms receive Select Guest benefits during the booked stay?
Benefits will be awarded to the Select Guest and one additional person registered to the second room during the length of stay, based on the status of who booked the reservation.

Will my Select Guest preferences be honored with a Stay Together reservation?
Connecting rooms for your reservation may limit our ability to honor other preferences on your Select Guest profile, such as a high floor or proximity to an elevator. We will do our best to honor your preferences, but priority will be placed on guaranteeing connecting rooms.