Check-in/Check-out
Check-in: 4 PM /Check-out: 11 AM
2 PM late check-out may be available for additional fee; after 3:00 p.m., the full nightly rate applies. (Subject to availability)
Age Policy
Guests must be 21 years of age to rent a room. Guests 17 years of age and younger are considered children.
Cash Paying Guests
A credit card is required to reserve a room. Guests wishing to pay for their stay with cash will need to pay for their stay in full plus $100 per day incidental deposit at time of check-in. Cash is not accepted for same-day reservations.
Debit Card Policy
The use of a debit card will initiate, at the time of check-in, an immediate deduction from your bank account for your room rate, inclusive of tax, for all room nights plus $100 per night for incidentals. Upon check-out, any unused funds will be credited back to your account. Based upon the business rules of your bank, it may take 72 hours or longer for your bank to process this back to your account.
Daily Destination Charge
Omni Tempe Hotel at ASU reservations will be subject to a $25 daily destination charge. The daily destination charge includes:
- Complimentary premier Wi-Fi
- 2 Bottles of Water Upon Arrival
- Domestic/Local Calls
- Hydration Stations Available on all Guestroom Floors
- 5% Discount on Retail Purchases
- Daily Golden Hour Drink Specials
- Daily Wall Street Journal, digital version
- Complimentary In-Room Coffee and Tea
- Access to 24-Hour Health and Fitness Center
- Restful Sleep Kit Amenities (Upon Request)
Early Departure Policy
There will be a charge of one night’s room plus tax for guests departing prior to their schedule departure date where notice is not received 24 hours prior and before 12 PM MST
Food & Drink Policy
All food and beverage consumed in public areas or meeting space of the Hotel must be purchased from the hotel. No outside alcohol is allowed in public areas or meeting space.
Good Night's Rest Policy
To ensure the comfort and enjoyment of all our guests, the hotel enforces a Good Night’s Rest Policy in our guest rooms. Only registered guests are permitted to enter guest room elevators or guest rooms after 10:30 PM. All guests must be registered at check-in. If a disturbance is created as a result of a party or noise from a guest room, all guests in the room will be asked to leave the hotel without a refund. These guidelines are in place to ensure every guest enjoys a peaceful and pleasant stay in our hotel.
Paying for another guest's room
If you would like to pay for another guest’s room, please call 888-444-6664 to complete and submit a card authorization through our secure payment portal. Credit Card authorizations must be received 30-days prior to the guest’s arrival date. The hotel reserves the right to deny authorization and/or require additional billing information.
Pet Policy
Omni Tempe Hotel at ASU is a pet-friendly hotel. Guests must have a valid credit card on their reservation. The weight of the pet is not to exceed 25 lbs. A non-refundable cleaning fee of $150 will be charged per stay per room for the first pet, $50 per second pet. No more than 2 pets per room. If guest plans to have two or more animals in the room, they must contact the hotel directly to discuss. Only dogs are allowed. Extreme or wild animals (snakes, birds, etc.) are not authorized. In the event a dog begins to bark or is the cause of guest complaints, the guest will be asked to remove the pet. The pet must be placed in a carrier when Hotel Associates enter the room. The guest will be required to sign a document accepting complete financial responsibility for any damage caused by the pet. Registered Service animals traveling with are exempt from the pet policy.
Shipping & Handling
Omni Tempe Hotel at ASU is pleased to receive packages shipped to the hotel for registered hotel guests. All packages are received through our shipping and receiving department. The guest receiving the package will be charged a handling fee based on the weight and size of the package. Please call the shipping and receiving department for pricing on shipping and further inquiries. While on property guests will need to visit the front desk to ship or receive items from the Hotel.
Smoking Policy
Omni Tempe Hotel at ASU is a smoke-free environment. A $250 smoking fee will be applied to guests smoking inside any area of the hotel.
Wellness Policy
Any use of Omni’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk. Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence. If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.
Photography
In order to provide a quality experience and privacy for our guests, professional photography and filming on property is limited and requires advance notice and permission prior to shooting (at least 48 hours), and proper proof of insurance. Omni Tempe Hotel at ASU prohibits music video and modeling photo shoots. The pool on the 3rd level, main lobby area on the 1st level and any meeting space are not available for video or photo shoots at any time.
Shoots can be scheduled Monday through Friday, from 9 AM – 6 PM For shoots wishing to be scheduled after hours, a hotel security team member will be required to be on location at a cost no greater than $50/hour.
Location Fees:
- Photography - $500 minimum, two hours
- Videography - $1000 minimum, two hours
- Additional hours - $500/hour
For additional questions or requests please email [email protected]
