When can I come to skate?
The rink is open daily from 10 AM to 10 PM. Tickets can be purchased online or at the ice rink, on a first-come/first-serve basis. Your reservation is only valid for the time(s) and date(s) purchased. Tickets are for 60 minutes of skating time, which begins at the time of check-in.
Can I walk up and buy a ticket?
Tickets may be purchased at the ice rink, but quantities are limited. To ensure you are able to get tickets, please purchase your tickets ahead of time.
Do I have to be a hotel guest to skate?
The Dallas Ice Rink is open to the public!
Do hotel guests receive special discounts?
Yes! Guests receive two Dallas Ice Rink tickets when they book the Ice & Night room offer! Click here to book your stay.
Can I use my ticket on a different day?
No, your ticket is non-transferrable to another day, or to another person.
What if I buy a ticket and the weather is unfavorable?
We continue to skate in light rain or drizzle. If heavy rain or severe storm conditions are expected, resulting in a venue closure, all ticket purchasers will be notified by email and have the opportunity to reschedule or get a refund.
How long can I skate for?
Tickets are for 60 minutes of skating time.
Help! I’m having issues with my e-tickets.
For all issues or questions related to e-ticketing, please contact us at [email protected].
How To Make A Reservation, and Buy A Ticket
1. Click this link and select the date and time you wish to skate.
2. After completing payment, a receipt will be emailed and a separate email will include a link to complete the waiver(s).
3. Check your inbox for E-tickets.
NOTE: You will not receive your E-ticket(s) until you have completed the waiver(s).
Ice Skating Check-in
1. Enter the check-in line 10-minutes before or up to 20-minutes after your reserved skating time.
2. Have E-ticket(s) ready to scan on your mobile device.
3. Once scanned, you will receive a wristband… your ice skating time has now begun!
Can I enter the venue with my child if I’m not skating?
Skaters under the age of 12 may have one non-skating parent or guardian accompany them into the venue. It would be best to purchase a skating ticket for a parent, adult, or teen to accompany small children.
Are there any age restrictions?
There is no age restriction, our motto is “if you can walk, you can skate”. We do ask that anyone under the age of 12 be accompanied by an adult.
PLEASE NOTE: PARENTS ARE NOT ALLOWED TO CARRY THEIR CHILDREN WHILE SKATING.
What are the rental skate sizes available?
We have skates from Toddler-8 to Adult-15. We do offer double-runners for young children.
Do you need to wear socks?
Yes.
Can I bring my own ice skates?
Yes; however, those with their own skates pay the same admission price as others.
Can I bring a hockey stick and puck?
No. For the safety of all skaters, no hockey sticks or pucks are allowed on the ice.
If I bring my own skates, do you offer skate sharpening services?
No. We do not offer sharpening services.
Can I wear my shoes on the ice?
No. Only ice skates are allowed on the ice.
Can you come in to skate, leave for lunch, and then come back afterwards?
No “in and outs” are allowed.
Can I have a stroller on the ice?
No.
Do you offer skate aids for toddlers?
Yes, skate helpers are available for use, on a first-come/first-serve basis.
Can my child wear a helmet?
Of course, extra protection is always encouraged. We do not rent helmets, but please feel free to bring your own.
What should I wear to go ice skating?
Dress appropriately for the weather. Wear layers if in a cold climate.
Are you ADA accessible? Are wheelchairs allowed on the ice?
Yes, we allow and encourage wheelchairs on the ice; please ask a Guest Service member for assistance.
Do you offer skating lessons?
We will not be offering skating lessons this year.
Can I host a group or private event?
Due to limited capacity we do not offer discounted group prices, but you are more than welcome to purchase regular priced tickets for your group.
Where do we park?
Garage parking, hotel valet parking and metered parking are available. Garage parking can be validated for guests who dine at the Restaurants on Lamar.
Can I purchase food on-site?
Yes, skaters and guests are able to dine at the 7 dining locations at Omni Dallas Hotel. Snack concessions at Pegasus Lawn will also be available for guests to enjoy every Friday and Saturday from 5 PM to 9 PM. Click here to learn more about our dining options at Restaurants on Lamar.
Do you have a lost and found?
If you have lost something while ice skating, please complete this form.
